Shipping & Returns

Our products will only be shipped within North America.

At Utowlight.com, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable and safe delivery service. Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out.

Return and Exchange Policy

Please contact us through email at UtowLight@gmail.com and provide us reason and detail as to why you are requesting a refund or exchange
Once an order has shipped, it cannot be canceled. You can refuse an order, in which case we offer our standard return policy, where we reduce the round-trip shipping cost from your refund and subject to 20% restocking fee. The product must be in a brand new, resalable condition as it was originally shipped

How to make sure we can exchange or refund your item:

Please don’t assemble or modify a product before returning. Otherwise, we cannot refund.
Returned merchandise needs to be in original packaging and condition.
Make sure to include all materials, manuals, instructions, etc.
We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to contact us.

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