Our products will only be shipped within North America.
At Utowlight.com, your satisfaction is our #1 priority, and we take pride in providing you with fast, dependable and safe delivery service.
Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out.
Return and Exchange Policy
- Please contact us through email at UtowLight@gmail.com and provide us reason and detail as to why you are requesting a refund or exchange
- Once an order has shipped, it cannot be canceled. You can refuse an order, in which case we offer our standard return policy, where we reduce the round-trip shipping cost from your refund and subject to 20% restocking fee. The product must be in a brand new, resalable condition as it was originally shipped
How to make sure we can exchange or refund your item:
- Please don’t assemble or modify a product before returning. Otherwise, we cannot refund.
- Returned merchandise needs to be in original packaging and condition.
- Make sure to include all materials, manuals, instructions, etc.
- We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to contact us.